COVID-19 Statement

Coronavirus Statement

Our Way of Clean

We have implemented rigorous cleaning procedures in all our hotels, created through collaboration with leaders in disinfection technologies and hygiene.

Our COVID-19 best practices and protocols follow advice from the Centers for Disease Control & Prevention, World Health Organisation, and UK public health authorities.

Evolved processes throughout our hotels ensure your safety. Deep cleaning with hospital-grade disinfectants is now our standard.

Specific measures we have introduced include:

1. Minimal contact at reception with front desk screens
2. Touch-les transactions
3. Sanitised key-cards
4. Sanitiser stations
5. Paperless check-out
6. Constant cleaning of high touch points
7. ‘Last cleaned’ charts
8. Best practices for public areas
9. One and two-metre social distancing
10. Visible verification of all disinfected objects including remote controls and glassware
11. Decrease of high-touch items and in-room furnishings
12. Utilisation of electrostatic technology
13. New laundry procedures
14. New standards for catering, room-service, banquets, and buffets

We are working closely with medical experts around the world to create resources and guidance for hotels returning to business, to keep everyone safe in this new situation. We provide sanitation data on booking channels and in hotels, social distancing signage and procedures, advice on the use of protective equipment, revised training and certification, accessibility of guest amenity cleaning kits and disinfecting wipes, and hand sanitisers in guest rooms and at high-touch points.

We are devoted to high levels of cleanliness to ensure our hotels are well-maintained, clean and clutter free.

Clean Champions have been chosen to promote the culture of clean infused in our hotels.
Above all, we will focus on our guests and colleagues as they travel through this new world and help hotel teams to reliably provide these superior cleanliness principles.

Our number one priority is your health, safety and well-being. All our hotels are required to adhere to comprehensive health and safety procedures, including all local laws. In addition, we provide our hotels with best practices and guidelines and have supplemented these resources with additional COVID-19 cleanliness specific guidance, training and information, consistent with our own high standards.



Hotels have increased the frequency of cleaning public areas (including lobbies, elevators, door handles, public bathrooms) and high-touch points in guest rooms.

All hotels have been advised on cleaning products and protocols which are effective against viruses.

We continue to review food and beverage service in accordance with current food safety recommendations.

Our Commitment to Cleanliness:

We take standards for hygiene and cleanliness very seriously and are taking additional steps to ensure the safety of our guests and associates. On a daily basis, our hotels are working to ensure that they meet the latest guidance on hygiene and cleaning. Our hotels’ health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from handwashing hygiene and cleaning product specifications to guest room and common area cleaning procedures.

Specific steps include: Associate Health, Safety and Knowledge: Hotel associates – and their own health, safety and knowledge – are essential to an effective cleaning program. Here are some ways we’re supporting them:

Hand Hygiene: Proper and frequent handwashing is vital to help combat the spread of viruses. In our daily meetings, our teams are reminded that cleanliness starts with this simple act. It’s important for their health and that of our guests.

Ongoing Training: In addition to training on housekeeping and hygiene protocols, hotel associates are also completing enhanced COVID-19 awareness training.

Real Time Information: Our corporate and regional teams are on standby 24/7 to support the hotels and coordinate with local and regional authorities.

Cleaning Products and Protocols: Our hotels use cleaning products and protocols which are effective against viruses, including:

Guest Rooms: Hotels use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items.

Public Spaces: Hotels have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, elevators and elevator buttons, door handles, public bathrooms and even room keys.

Back of House: In the spaces where associates work “behind the scenes,” hotels are increasing the frequency of cleaning and focusing on high-touch areas like associate entrances, locker rooms, laundry rooms and staff offices.

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